Abdelhalim Gerais > Abdelhalim's Quotes

“Your customers are responsible for your company’s reason for existing.”
― Marilyn Suttle

“Truth builds trust.”
― Marilyn Suttle

“If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.”
― Jeff Bezos

“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.”
― Marilyn Suttle

“For every dilemma, find at least three or four possible solutions. The creative process leads to better results.”
― Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan

“Customers are human and humans can view situations in unexpected ways.”
― Marilyn Suttle