Nicholas

“I think you travel to search and you come back home to find yourself there.”
― Chimamanda Ngozi Adichie

“Time is what stops history happening at once; time is the speed at which the past disappears.”
― David Mitchell, Cloud Atlas

“Customer conversion is dependent on the right customer conversation”
― Rasheed Ogunlaru, Soul Trader

“Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new...If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low. These organizations have people who will try to patch problems over after the fact, instead of motivated people eager to delight on the spot.
The alternative, it seems, is to organize for joy. These are the companies that give their people the freedom (and the expectation) that they will create, connect and surprise. These are the organizations that embrace someone who make a difference, as opposed to searching the employee handbook for a rule that was violated.”
― Seth Godin, Poke the Box