Ly Luu

“And even if you were a pawn - maybe we all are - then you should remember that a pawn is the most magical piece of all. It might look small and ordinary but it isn't. because a pawn is never just a pawn. A pawn is a queen-in-waiting. All you need to do is find a way to keep moving forward. One square after another. And you can get to the other side and unlock all kinds of power.”
― Matt Haig, The Midnight Library

“Want,’ she told her, in a measured tone, ‘is an interesting word. It means lack. Sometimes if we fill that lack with something else the original want disappears entirely. Maybe you have a lack problem rather than a want problem. Maybe there is a life that you really want to live.”
― Matt Haig, The Midnight Library

“The only way to get excellence is with training, education, and enforcement.”
― Lee Cockerell, The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

“You can’t ever reach perfection, but you can believe in an asymptote toward which you are ceaselessly striving.”
― Paul Kalanithi, When Breath Becomes Air