Emily Newman

“His face held a certain impassivity; you see it in all waiters and valets. They might want to jam a knife through your left eye socket, but you'd never know it from their expression. Working retail, I've acquired a similar look myself.”
― Ann Aguirre, Blue Diablo

“Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.”
― Marilyn Suttle

“People don't care how much you know until they know how much you care”
― Theodore Roosevelt

“For every dilemma, find at least three or four possible solutions. The creative process leads to better results.”
― Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan