Renee

“Whenever someone criticizes you, view the criticism a growth opportunity. Analyze the criticism. If it's valid, decide what you can do to improve. If you need additional training to correct the problem, ask for it. If the criticisms continue and have no validity, you can continue ignoring the criticizer, continue thanking the person for his or her opinion, or decide to confront the person. Before entering into a conflict resolution discussion, think through the likely conversation. You may catch the criticizer off guard, and the person may respond as Mark did by brushing off the criticisms as jokes. Don't let the person off the hook or the behavior is apt to continue. Make sure the person understands why the criticisms create a problem for you. State specifically how you expect to be treated. Agree on a resolution and offer a phrase of reconciliation.”
― Renée Evenson, Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

“Sample Phrases of Apology Offer a phrase of apology whenever you feel it will encourage empathy between the other person and you.”
― Renée Evenson, Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

“True love is usually the most inconvenient kind.”
― Kiera Cass, The Selection

“Going forward, I expect you to treat me respectfully. If you don't or can't, then please don't say anything to me. (compromise) I don't deserve to be treated this way, and I'm not going to accept it anymore”
― Renée Evenson, Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities