Renée Evenson’s Followers (10)

Renée Evenson

Twitter

ReneeEvenson

Genre

Business & Investing, Customer Service

edit data

RENÉE EVENSON has worked in the customer service management field for over 30 years, including nearly two decades as a customer service manager and trainer at BellSouth Telecommunications. She has a degree in organizational psychology and is the author of Customer Service Training 101, Customer Service Management Training 101, and Powerful Phrases for Effective Customer Service.

Combine Editions
Renée Evenson’s books

Average rating: 3.46 · 1,221 ratings · 114 reviews · 18 distinct works • Similar authors

	Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities 3.40 avg rating — 987 ratings — published 2013 — 10 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results 3.72 avg rating — 99 ratings — published 2012 — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Customer Service Training 101: Quick And Easy Techniques That Get Great Results 3.69 avg rating — 89 ratings — published 2005 — 15 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results 3.56 avg rating — 18 ratings — published 2011 — 7 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Award Winning Customer Service: 101 Ways to Guarantee Great Performance 3.56 avg rating — 16 ratings — published 2007 — 5 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Customer Service 101: Basic Lessons to Be Your Best 4.17 avg rating — 6 ratings — published 1997	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Third Edition by Renée Evenson, Sandra Burr (narrator) 4.50 avg rating — 2 ratings — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Customer Service 201: Managing Your People to Be Their Best really liked it 4.00 avg rating — 2 ratings — published 1997	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Frases poderosas para lidar com pessoas difíceis: Mais de 300 opções para resolver conflitos com chefes e colegas de trabalho by Renée Evenson, Ivanir Calado (Translator) 3.50 avg rating — 2 ratings — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Award Winning Customer Services - 101 Ways 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

More books by Renée Evenson…

Quotes by Renée Evenson (?)

“Going forward, I expect you to treat me respectfully. If you don't or can't, then please don't say anything to me. (compromise) I don't deserve to be treated this way, and I'm not going to accept it anymore”
― Renée Evenson, Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

2 likes

“don't know why you feel you have the right to treat me disrespectfully and, frankly, I don't care. I've put up with it long enough, and I need you to stop treating me this way.” (“I” phrase)”
― Renée Evenson, Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

1 likes

“The truth is that most of us are uncomfortable handling conflict of any kind, so we overlook problems and hope they'll go away. But that never happens”
― Renée Evenson, Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

1 likes

See all Renée Evenson's quotes »

Is this you? Let us know. If not, help out and invite Renée to Goodreads.

Renée Evenson’s Followers (10)

Renée Evenson

Combine EditionsRenée Evenson’s books

Combine Editions
Renée Evenson’s books