Mohamed Taha

“Capabilities are needed to transform resources into value and are much more difficult to acquire.”
― Jeffrey Tefertiller, ITSM + Cloud Computing = A Perfect Marriage: A leader’s guide to understanding IT Service Management in a Cloud Infrastructure

“Service Assets are assets of any type used by the Service Provider in the delivery of the Services to the business customer.  These assets are broken down into Resources and Capabilities.  Combined, they are the basis for value creation. Resources are the direct inputs required for production and are easier to acquire than capabilities”
― Jeffrey Tefertiller, ITSM + Cloud Computing = A Perfect Marriage: A leader’s guide to understanding IT Service Management in a Cloud Infrastructure

“كل الكتاب خبثاء ، وكل القراء أغبياء يصدقونهم فيعيشون حياة غير حياتهم ، سرقة مع سبق الإصرار للوقت والعمر الجميل ولايشكوأحد ”
― إبراهيم عبد المجيد, البلدة الأخرى

“Service Management transforms resources into Services by taking advantage of organizational capabilities.”
― Jeffrey Tefertiller, ITSM + Cloud Computing = A Perfect Marriage: A leader’s guide to understanding IT Service Management in a Cloud Infrastructure