Mohamed Taha

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“Service Owner owns the end-to-end Service even if he or she relies on other Services to provide the Service.”
Jeffrey Tefertiller, ITSM + Cloud Computing = A Perfect Marriage: A leader’s guide to understanding IT Service Management in a Cloud Infrastructure

“The Service Owner maintains a business focus, knowing that the goal of the Service is to bring value to the business customer.  He or she is the single point of accountability for the Service, with a laser focus on the performance of the Service.”
Jeffrey Tefertiller, ITSM + Cloud Computing = A Perfect Marriage: A leader’s guide to understanding IT Service Management in a Cloud Infrastructure

“Service Assets are assets of any type used by the Service Provider in the delivery of the Services to the business customer.  These assets are broken down into Resources and Capabilities.  Combined, they are the basis for value creation. Resources are the direct inputs required for production and are easier to acquire than capabilities”
Jeffrey Tefertiller, ITSM + Cloud Computing = A Perfect Marriage: A leader’s guide to understanding IT Service Management in a Cloud Infrastructure

إبراهيم عبد المجيد
“كل الكتاب خبثاء ، وكل القراء أغبياء يصدقونهم فيعيشون حياة غير حياتهم ، سرقة مع سبق الإصرار للوقت والعمر الجميل ولايشكوأحد ”
إبراهيم عبد المجيد, البلدة الأخرى

“Service Management transforms resources into Services by taking advantage of organizational capabilities.”
Jeffrey Tefertiller, ITSM + Cloud Computing = A Perfect Marriage: A leader’s guide to understanding IT Service Management in a Cloud Infrastructure

3198 Arabic Books — 21225 members — last activity 2 hours, 36 min ago
بسم الله وبعد: نظرًا لأن الكتب العربية في الوقت الحالي تضاف يدويًا من بعض الأخوة والأخوات شاكرين لهم جهودهم،في القراءة والإضافة،آمل أن تكون هذه المجمو ...more
48182 مقهي ريش — 1794 members — last activity Mar 22, 2020 01:02PM
اتكلــــــموا اتكلموا اتكلموا اتكلموا ما احلى الكلام ما ألزمه وما اعظمه فى البدء كانت كلمة الرب الاله خلقت حياة والخلق منها اتعلموا فإتكلموا .. اتكلم ...more
51753 Dar El Shorouk — 3148 members — last activity Nov 18, 2016 07:51AM
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