Mohamed Taha

“Service Management transforms resources into Services by taking advantage of organizational capabilities.”
― Jeffrey Tefertiller, ITSM + Cloud Computing = A Perfect Marriage: A leader’s guide to understanding IT Service Management in a Cloud Infrastructure

“Service Assets are assets of any type used by the Service Provider in the delivery of the Services to the business customer.  These assets are broken down into Resources and Capabilities.  Combined, they are the basis for value creation. Resources are the direct inputs required for production and are easier to acquire than capabilities”
― Jeffrey Tefertiller, ITSM + Cloud Computing = A Perfect Marriage: A leader’s guide to understanding IT Service Management in a Cloud Infrastructure

“The Service Owner maintains a business focus, knowing that the goal of the Service is to bring value to the business customer.  He or she is the single point of accountability for the Service, with a laser focus on the performance of the Service.”
― Jeffrey Tefertiller, ITSM + Cloud Computing = A Perfect Marriage: A leader’s guide to understanding IT Service Management in a Cloud Infrastructure

“Processes are defined as a set of coordinated activities combining and implementing resources and capabilities to produce an outcome that, directly or indirectly, creates value for an external customer or stakeholder.”
― Jeffrey Tefertiller, ITSM + Cloud Computing = A Perfect Marriage: A leader’s guide to understanding IT Service Management in a Cloud Infrastructure