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Jane Eyre
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The Covenant of W...
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by Abraham Verghese (Goodreads Author)
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Marilyn Suttle
“Even your most loyal customers always have a choice about where to take their business.”
― Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan

Marilyn Suttle
“How you think about your customers influences how you respond to them.”
― Marilyn Suttle

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