“Knowing is not enough. Knowing too much can encourage us to procrastinate. There's a certain point when continuing to know at the expense of doing allows the mess to grow further.”
― How to Make Sense of Any Mess
― How to Make Sense of Any Mess
“Stories are where the richest insights lie, and your objective is to get to this point in every interview.”
― Interviewing Users: How to Uncover Compelling Insights
― Interviewing Users: How to Uncover Compelling Insights
Bryan’s 2025 Year in Books
Take a look at Bryan’s Year in Books, including some fun facts about their reading.
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