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“I imagined a labyrinth of labyrinths, of one sinuous spreading labyrinth that would encompass the past and the future and in some way involve the stars.” –Jorge Luis Borges”
― Peter Morville, Planning for Everything: The Design of Paths and Goals

“In this chapter you may have noticed and perhaps even been irritated by the inconsistent spelling of realise and realize. It’s not a mistake but a subtle gesture to surface a delicate point. Different isn’t wrong. I am British and American, and this book will be read in many countries, so neither spelling is right or wrong. When in doubt, we’re told to pick one and be consistent. But why? Is it to maintain the illusion there’s one right way? Is it because diversity is inefficient? I invite you to ask if some irregularities that irritate may also inform. Why do they cause anger? What do you fear? What might they teach?”
― Peter Morville, Planning for Everything: The Design of Paths and Goals

“Framing. While common sense suggests we should start to plan by defining goals, it also helps to study the lens through which we see problems and solutions. By examining needs, wants, feelings, and beliefs, we’re better able to know and share our vision and values. Imagining. By expanding our awareness of paths and possibilities, we create choice and inform strategy. We search and research for information, then play with models to stray beyond knowledge. Sketches draw insights that help us add options and refine plans. Narrowing. After diverging, it’s critical to converge by prioritizing paths and options. This requires study of drivers, levers, estimates, and consequences, as the value of a strategy is tied to time and risk. Deciding. While decisions are often made in an instant, the process of committing to and communicating a course of action merits time and attention. Instructions are essential to the rendering of intent. Words matter. So do numbers. Define metrics for success carefully. Executing. The dichotomy between planning and doing is false. In all sorts of contexts, we plan as we travel, build, or get things done. Reflecting. While it helps to ask questions throughout the process, we should also make space to look back at the whole from the end. Long before the invention of time, people used the North Star to find their way in the dark. In the future, I hope you will use these principles and practices to make your way in the world. Figure 1-10. Principles and practices of planning.”
― Peter Morville, Planning for Everything: The Design of Paths and Goals

“Based on the belief I chose, I could have created either one of those worlds. If I had chosen to believe Spitfire was a problem dog and I had acted on that belief, it would have been a self-fulfilling prophecy. By my belief and actions, I would have created that world. But I chose to believe Spitfire was a good dog, and acted accordingly. By those actions, my wife and I created that more positive shared world, with a lot of help from the dog, of course. That is the power of a story web. Changing stories can change reality.”
― Dave Gray, Liminal Thinking: Create the Change You Want by Changing the Way You Think