Tricia Friedman

“​Identify conditions, not culprits. ‘We have a ground rule that the purpose of a post-mortem is to find out what happened and how to make it better, not to find a person to blame', Dickerson told Business Insider Australia. ‘As a result, what we've seen is a company that's learning and moving faster.' Therefore, the goal is to find out how the mistake happened,”
― Amantha Imber, The Innovation Formula: The 14 Science-Based Keys for Creating a Culture Where Innovation Thrives

“The internet similarly allows networked movements to grow dramatically and rapidly, but without prior building of formal or informal organizational and other collective capacities that could prepare them for the inevitable challenges they will face and give them the ability to respond to what comes next.”
― Zeynep Tufekci, Twitter and Tear Gas: The Power and Fragility of Networked Protest

“If you only read the books that everyone else is reading, you can only think what everyone else is thinking.”
― Haruki Murakami, Norwegian Wood

“You know you’re not the only one who has to accept things you don’t necessarily like, right? It’s part of the human condition. If someone we knew took traffic signals personally, we would judge them insane. Yet this is exactly what life is doing to us. It tells us to come to a stop here. Or that some intersection is blocked or that a particular road has been rerouted through an inconvenient detour. We can’t argue or yell this problem away. We simply accept it. That is not to say we allow it to prevent us from reaching our ultimate destination. But it does change the way we travel to get there and the duration of the trip.”
― Ryan Holiday, The Obstacle is the Way: The Timeless Art of Turning Adversity to Advantage