Brian Cooper

“The first dimension is about being more than “just professional.” It’s about giving a damn, sharing more than just your work self, and encouraging everyone who reports to you to do the same. It’s not enough to care only about people’s ability to perform a job. To have a good relationship, you have to be your whole self and care about each of the people who work for you as a human being. It’s not just business; it is personal, and deeply personal. I call this dimension “Care Personally.”
― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity

“it’s the fear of being labeled a jerk that pushes many people toward Manipulative Insincerity or Ruinous Empathy—both of which are actually worse for their colleagues than Obnoxious Aggression”
― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity

“when giving praise, investigate until you really understand who did what and why it was so great. Be as specific and thorough with praise as with criticism. Go deep into the details”
― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity

“guidance, team-building, and results.”
― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity