Christine

“This is a promising new source of insight that can supplement survey data but can’t replace it for the foreseeable future. That’s because the tools have a ways to go before they can accurately gauge sentiment about specific customer interactions as precisely and consistently as a survey. You should consider this option when your measurement program matures, but start out with the tried-and-true approach of fielding surveys.”
― Harley Manning, Outside In: The Power of Putting Customers at the Center of Your Business

“Hard work is critical, a good team is essential, brains and determination are invaluable, but luck may decide the outcome.”
― Phil Knight, Shoe Dog

“Anxiety is the dizziness of freedom.”
― Søren Kierkegaard , The Concept of Anxiety: A Simple Psychologically Orienting Deliberation on the Dogmatic Issue of Hereditary Sin

“I'm happy. Which often looks like crazy.”
― David Henry Hwang, M. Butterfly