Christine

“This is a promising new source of insight that can supplement survey data but can’t replace it for the foreseeable future. That’s because the tools have a ways to go before they can accurately gauge sentiment about specific customer interactions as precisely and consistently as a survey. You should consider this option when your measurement program matures, but start out with the tried-and-true approach of fielding surveys.”
― Harley Manning, Outside In: The Power of Putting Customers at the Center of Your Business

“There are years that ask questions and years that answer.”
― Zora Neale Hurston, Their Eyes Were Watching God

“Life isn't a straightforward climb up the ladder. It can take a few slips to really gain perspective.”
― Kate Jacobs

“Men can starve from a lack of self-realization as much as they can from a lack of bread.”
― Richard Wright, Native Son