Joe Lucas

“Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.”
― W. Edwards Deming, What would Deming do?: Nurture great organizations and societies guided by W. Edwards Deming's best quotes

“People think it must be fun to be a super genius, but they don't realize how hard it is to put up with all the idiots in the world.”
― Bill Watterson, The Calvin and Hobbes Tenth Anniversary Book

“Focusing on avoiding mistakes takes our focus away from becoming truly exceptional. Once a ship has achieved success merely in the form of preventing major errors and is operating in a competent way, mission accomplished, there is no need to strive further.”
― L. David Marquet, Turn the Ship Around!: A True Story of Turning Followers into Leaders

“Promise me you'll never forget me because if I thought you would, I'd never leave.”
― A.A. Milne