Rachel Jones

“You’ll often hear that people don’t like change, but that’s not quite right. People have no problem with change they asked for. What people don’t like is forced change—change they didn’t request on a timeline they didn’t choose. Your “new and improved” can easily become their “what the fuck?” when it is dumped on them as a surprise.”
― Jason Fried, It Doesn't Have to be Crazy at Work

“Whenever executives talk about how their company is really like a big ol’ family, beware. They’re usually not referring to how the company is going to protect you no matter what or love you unconditionally. You know, like healthy families would. Their motive is rather more likely to be a unidirectional form of sacrifice: yours.”
― Jason Fried, It Doesn't Have to be Crazy at Work

“WHAT DID YOU DO TO MY APP! I LIKED IT JUST HOW IT WAS! CHANGE IT BACK!” The standard playbook in software is to dismiss users like that. Hey, this is the price of progress, and progress is always good, always better. That’s myopic and condescending. For many customers, better doesn’t matter when comfort, consistency, and familiarity are higher up on their value chain.”
― Jason Fried, It Doesn't Have to be Crazy at Work

“It’s time for companies to stop asking their employees to breathlessly chase ever-higher, ever-more-artificial targets set by ego.”
― Jason Fried, It Doesn't Have to be Crazy at Work