Status Updates From Never Split the Difference:...

This really is an insight into human psychology. I’m learning so much from each chapter and picking up a lot of useful tips for day to day interactions. It really is all about making someone feel understood and validated. This is key to breaking down barriers and connecting on a human level.

An interesting chapter. Not as easy to take on board immediately- I’ll need to sit with it a bit. Helped with desensitising the word ‘no’ and breaking down the concept of the sense of control it builds really got me thinking. It does seem a bit more forced than the other techniques- like you just have to get it over quick and then build from there.