Sarah’s Reviews > Switch: How to Change Things When Change Is Hard > Status Update

Shape the Path: Build Habits
1. Identify mission-critical elements
2. Pass control of behavior onto environment
- action triggers (when this happens, do this)
- build a checklist
- build a habit that’s easy to embrace

Shape the Path: Tweak the Environment
- give moderately concrete instructions
- situations are easier to tweak than peoples’ core character
- “what looks like a person problem is often a situation problem”
-“make the right behaviors a little bit easier and the wrong behaviors a little bit harder” (183)
- show data to show solution works (nurses & vests)
- interventions: pre-event, event, post-event

Grow Your People
- “we are the kind of people who… “
- Identity Model: who am I? What kind of situation is this? What would someone like me do in this situation?
- we adopt identities - “fiercely loyal to profession of nursing”
- Growth mindset: everything is hard before it’s easy
- Elephant has to believe it’s CAPABLE of conquering change

Miracle scale: if miracle state is 10, where are you? What would it take you to get one step closer?
- moving forward engenders confidence in ABILITY to move forward
- select small wins that a) are meaningful and b) within reach

- motivation is more important than math
- make the change small enough that they can’t help but score a victory (134)

Motivate the Elephant: Shrink the Change
*Elephant is easily demoralized, needs reassurance

Motivate the Elephant: Find the Feeling
* successful change requires speaking to peoples”’ feelings
* SEE - FEEL - CHANGE : need to see something that hits on an emotional level
*change behavior by changing identity (109)
*dispel positive illusions thru empathy
*”Burning Platform” - radical change is needed or org will die
*positive emotions: creativity, flexibility, ingenuity

Script the Critical Moves
- “ambiguity is exhausting to the Rider, because the Rider is tugging on the reins of the Elephant, trying to direct the Elephant down a new path.” (53)
- what looks like resistance can be lack of clarity

Find the Bright Spots
- “What’s working? How can I do more of it?”

Solutions-focused therapy
- “What’s the first small sign you’d see that the problem is gone?”
- “How could you tell the other person was doing X?”
- “When was the last time you saw a miracle, even for a short time?”
-“Let’s replay a scene that worked. What happened? How did you behave?”

Framework for change:
1. Direct the Rider: “what looks like resistance is often a lack of clarity. So provide crystal-clear direction.”
2. Motivate the Elephant: engage peoples’ emotions.
3. Shape the Path: “what looks like a people problem is often a situation problem”