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Esther Derby
Goodreads Author
Member Since
July 2012
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“Tom isn’t an evil person—he is well regarded in his company. Neither is Brad, who is actually quite lovely with colleagues. Anyone can be knocked off balance and may respond incongruently. Incongruence does not make someone a bad person, but it can render them less effective. Situations that involve significant change are particularly likely to cause people to lose balance.”
― 7 Rules for Positive, Productive Change: Micro Shifts, Macro Results
― 7 Rules for Positive, Productive Change: Micro Shifts, Macro Results
“Hold it.” Then say, “I want to hear what you have to say, and I can’t when you’re shouting. Can you tell us why without shouting?”
― Agile Retrospectives: Making Good Teams Great
― Agile Retrospectives: Making Good Teams Great
“What is going on for me? What are my needs and capabilities related to this situation? What do I want to happen? What do I know about what is going on for the other people involved? What do I know about their needs and capabilities related to this situation? What might be a desirable outcome for them? What is the context they work in? What are the demands of their context? What is our shared context? What is in the negative space of this change? What is the downside, and who might experience that downside?”
― 7 Rules for Positive, Productive Change: Micro Shifts, Macro Results
― 7 Rules for Positive, Productive Change: Micro Shifts, Macro Results
