“For every dilemma, find at least three or four possible solutions. The creative process leads to better results.”
― Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan
― Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan
“After each customer interaction, notice if you gave them a “happy to see you” kind of experience.”
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“Treat your men as you would your own beloved sons. And they will follow you into the deepest valley.”
― The Art of War
― The Art of War
Hui’s 2025 Year in Books
Take a look at Hui’s Year in Books, including some fun facts about their reading.
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