“After each customer interaction, notice if you gave them a “happy to see you” kind of experience.”
―
―
“For every dilemma, find at least three or four possible solutions. The creative process leads to better results.”
― Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan
― Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan
“Treat your men as you would your own beloved sons. And they will follow you into the deepest valley.”
― The Art of War
― The Art of War
Hui’s 2025 Year in Books
Take a look at Hui’s Year in Books, including some fun facts about their reading.
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