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Understand and anticipate the customer’s emotional journey. One of the best ways to handle shifting emotions is to open the door for the customer to talk about it and address any concerns head-on. While having a specific conversation to
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“Everything we have is borrowed from the cosmos. Materials come and go, but goodness and joy remain.”
― The Stoic way of Life: The Ultimate Guide of Stoicism to make your Everyday Modern Life Calm, Confident - Master the Art of Living, Emotional Resilience & Perseverance
― The Stoic way of Life: The Ultimate Guide of Stoicism to make your Everyday Modern Life Calm, Confident - Master the Art of Living, Emotional Resilience & Perseverance
“Epictetus argued that a Stoic – by the way he framed events in his mind – could be sick and happy, in jeopardy and happy, and dying and happy, all at the same time.”
― The Stoic way of Life: The Ultimate Guide of Stoicism to make your Everyday Modern Life Calm, Confident - Master the Art of Living, Emotional Resilience & Perseverance
― The Stoic way of Life: The Ultimate Guide of Stoicism to make your Everyday Modern Life Calm, Confident - Master the Art of Living, Emotional Resilience & Perseverance
“For all the gold and silver stolen and shipped to Spain did not make the Spanish people richer. It gave their kings an edge in the balance of power for a time, a chance to hire more mercenary soldiers for their wars. They ended up losing those wars anyway, and all that was left was a deadly inflation, a starving population, the rich richer, the poor poorer, and a ruined peasant class.”
― A People's History of the United States
― A People's History of the United States
“In other words, it is easier to suffer sorrows, poverty, or illness in a noble way than to achieve pleasure, riches, or health in a shameful one.”
― The Stoic way of Life: The Ultimate Guide of Stoicism to make your Everyday Modern Life Calm, Confident - Master the Art of Living, Emotional Resilience & Perseverance
― The Stoic way of Life: The Ultimate Guide of Stoicism to make your Everyday Modern Life Calm, Confident - Master the Art of Living, Emotional Resilience & Perseverance
“Most customer experience is haphazard at best, with no clear road map or milestones for the customer or the company to follow.”
― Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
― Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
Robert’s 2024 Year in Books
Take a look at Robert’s Year in Books, including some fun facts about their reading.
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Classics and Non-fiction
Polls voted on by Robert
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