Understand and anticipate the customer’s emotional journey. One of the best ways to handle shifting emotions is to open the door for the customer to talk about it and address any concerns head-on. While having a specific conversation to
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“In other words, it is easier to suffer sorrows, poverty, or illness in a noble way than to achieve pleasure, riches, or health in a shameful one.”
― The Stoic way of Life: The Ultimate Guide of Stoicism to make your Everyday Modern Life Calm, Confident - Master the Art of Living, Emotional Resilience & Perseverance
― The Stoic way of Life: The Ultimate Guide of Stoicism to make your Everyday Modern Life Calm, Confident - Master the Art of Living, Emotional Resilience & Perseverance
“The most important things about life are the things that are up to you, your emotions, and your actions.”
― The Stoic way of Life: The Ultimate Guide of Stoicism to make your Everyday Modern Life Calm, Confident - Master the Art of Living, Emotional Resilience & Perseverance
― The Stoic way of Life: The Ultimate Guide of Stoicism to make your Everyday Modern Life Calm, Confident - Master the Art of Living, Emotional Resilience & Perseverance
“Because I don’t live in either my past or my future. I’m interested only in the present. If you can concentrate always on the present, you’ll be a happy man. You’ll see that there is life in the desert, that there are stars in the heavens, and that tribesmen fight because they are part of the human race. Life will be a party for you, a grand festival, because life is the moment we’re living right now.”
― The Alchemist
― The Alchemist
“We applaud ourselves for becoming the room‘s smartest individual when we should be wondering why we were too frightened to associate ourselves with more knowledgeable individuals in the first place.”
― The Stoic way of Life: The Ultimate Guide of Stoicism to make your Everyday Modern Life Calm, Confident - Master the Art of Living, Emotional Resilience & Perseverance
― The Stoic way of Life: The Ultimate Guide of Stoicism to make your Everyday Modern Life Calm, Confident - Master the Art of Living, Emotional Resilience & Perseverance
“Epictetus argued that a Stoic – by the way he framed events in his mind – could be sick and happy, in jeopardy and happy, and dying and happy, all at the same time.”
― The Stoic way of Life: The Ultimate Guide of Stoicism to make your Everyday Modern Life Calm, Confident - Master the Art of Living, Emotional Resilience & Perseverance
― The Stoic way of Life: The Ultimate Guide of Stoicism to make your Everyday Modern Life Calm, Confident - Master the Art of Living, Emotional Resilience & Perseverance
Robert’s 2024 Year in Books
Take a look at Robert’s Year in Books, including some fun facts about their reading.
Favorite Genres
Classics and Non-fiction
Polls voted on by Robert
Lists liked by Robert








