Robert Wanzer

“Most customer experience is haphazard at best, with no clear road map or milestones for the customer or the company to follow.”
― Joey Coleman, Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days

“Because I don’t live in either my past or my future. I’m interested only in the present. If you can concentrate always on the present, you’ll be a happy man. You’ll see that there is life in the desert, that there are stars in the heavens, and that tribesmen fight because they are part of the human race. Life will be a party for you, a grand festival, because life is the moment we’re living right now.”
― Paulo Coelho, The Alchemist

“In other words, it is easier to suffer sorrows, poverty, or illness in a noble way than to achieve pleasure, riches, or health in a shameful one.”
― Marcus Epictetus, The Stoic way of Life: The Ultimate Guide of Stoicism to make your Everyday Modern Life Calm, Confident - Master the Art of Living, Emotional Resilience & Perseverance

“For all the gold and silver stolen and shipped to Spain did not make the Spanish people richer. It gave their kings an edge in the balance of power for a time, a chance to hire more mercenary soldiers for their wars. They ended up losing those wars anyway, and all that was left was a deadly inflation, a starving population, the rich richer, the poor poorer, and a ruined peasant class.”
― Howard Zinn, A People's History of the United States