Matthew Liebmann

“I see companies these days where thoughts of “exits” are foremost in the minds of top management and board, and it is so clear that this value will infect the decision making down to the smallest choice by the most junior employee. Do we create something that is good, or just that seems good and might get us acquired or funded?”
― Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon

“For most companies, customer experience is the single greatest predictor of whether customers will return—or defect to a competitor.”
― Harley Manning, Outside In: The Power of Putting Customers at the Center of Your Business

“Pursuing a customer-intimate strategy requires a fundamental shift of focus, from product to customer. This means getting all the functional groups involved.”
― Bryan Pearson, The Loyalty Leap: Turning Customer Information Into Customer Intimacy