Discover new books on Goodreads
Meet your next favorite book
“If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.”
―
―
“After each customer interaction, notice if you gave them a “happy to see you” kind of experience.”
―
―
“The 'U' goes before 'ME' in Customer.”
―
―
“Even your most loyal customers always have a choice about where to take their business.”
― Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan
― Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan
“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.”
―
―
Srinivas’s 2025 Year in Books
Take a look at Srinivas’s Year in Books, including some fun facts about their reading.
3 books
|
156 friends
4 books
|
115 friends
0 books
|
11 friends
52 books
|
58 friends
49 books
|
65 friends
193 books
|
527 friends
5 books
|
116 friends
24 books
|
168 friends
More friends…
Favorite Genres
Polls voted on by Srinivas
Lists liked by Srinivas