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“If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.”
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“Clients don't pay you to try. Their least expectation is to at least get from you value for their money. However, your aim should be to wow them.”
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“Customers loves certainty, make sure you give it to them.”
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“How you think about your customers influences how you respond to them.”
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“Even your most loyal customers always have a choice about where to take their business.”
― Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan
― Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan
Srinivas’s 2025 Year in Books
Take a look at Srinivas’s Year in Books, including some fun facts about their reading.
3 books
|
156 friends
4 books
|
115 friends
0 books
|
11 friends
51 books
|
59 friends
40 books
|
65 friends
191 books
|
528 friends
5 books
|
116 friends
25 books
|
168 friends
More friends…
Favorite Genres
Polls voted on by Srinivas
Lists liked by Srinivas
