Sam

“Being able to take needless work out of the system is more important than being able to put more work into the system.”
― Gene Kim, The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win

“Any improvements made anywhere besides the bottleneck are an illusion.”
― Gene Kim, The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win

“technical debt’ that is not being paid down. It comes from taking shortcuts, which may make sense in the short-term. But like financial debt, the compounding interest costs grow over time. If an organization doesn’t pay down its technical debt, every calorie in the organization can be spent just paying interest, in the form of unplanned work.”
― Gene Kim, The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win

“They had wasted all their time memorizing”
― Richard Feynman, Surely You're Joking, Mr. Feynman! Adventures of a Curious Character