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John Tschohl

Goodreads Author

Born

in Mankato, The United States

Website

http://www.customer-service.com

Twitter

JohnTschohl

Genre

Business, Self Help

Member Since

September 2020

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John Tschohl is an author, speaker and service strategist. He wrote the world's first customer service program, Feelings which was released in January 1980. Millions of people across the world have gone through his programs in over 9 languages and 40 countries.

Time, Entrepreneur and USA Today call him a "Customer Service Guru." John has been writing on customer service longer than anyone else in the world.He was a self-made millionaire by age 30.

He is the author of 8 books on customer service, motivation, self-help and service strategy. His new book Relentless was just released. Achieving Excellence Through Customer Service is in its 13th Edition, His other books are Moving Up, Empowerment: A Way of Life, Loyal for Life, Cashing In, The Cus ...more

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John Tschohl’s books

Average rating: 3.75 · 108 ratings · 15 reviews · 30 distinct works

	Achieving Excellence Through Customer Service 3.73 avg rating — 60 ratings — published 1991 — 15 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Лояльный клиент: Как превратить разгневанного покупателя в счастливого за 60 секунд by John Tschohl (Goodreads Author), Джон Шоул really liked it 4.00 avg rating — 25 ratings — published 2005 — 8 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Реальные полномочия. Самостоятельность сотрудников как ключ к успеху 3.71 avg rating — 7 ratings — published 2010 — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Empowerment:: A Way of Life 3.33 avg rating — 6 ratings — published 2012 — 5 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Relentless really liked it 4.00 avg rating — 3 ratings — published 2020 — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Moving Up 2.67 avg rating — 3 ratings — published 2013 — 4 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Cashing in: Make More Money, Get a Promotion, Love Your Job 3.50 avg rating — 2 ratings — published 1994 — 4 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	e-Service : Speed, Technology and Price Built Around Service by John Tschohl (Goodreads Author), Vicky Stavig (Editor) really liked it 4.00 avg rating — 1 rating — published 2001 — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Dịch vụ khách hàng thương vụ 1 vốn 4 lời - Át chủ bài vượt xa mọi đối thủ của các đại doanh nghiệp hàng đầu thế giới really liked it 4.00 avg rating — 1 rating	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The Customer Is Boss: A Practical Guide for Getting What You Paid for and More by John Tschohl (Goodreads Author), Vicky Stavig (Editor) 0.00 avg rating — 0 ratings — published 1993 — 4 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

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Investing in Frontline Employees

The least trained, least valuable, and least appreciated employees are frontline employees. They typically have 99% of your customer contact. Another problem you face is that employee turnover can be 25-90% with your frontline employees. The concern is that by the time I have trained them, they will be gone. Many owners believe that they have unlimited potential customers.

If your frontline staff a

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John Tschohl wrote a new blog post Investing in Frontline Employees The least trained, least valuable, and least appreciated employees are frontline employees. They typically have 99% of your customer contact. Another Read more of this blog post »
Aug 13, 2026 06:24AM · like

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