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Managers are not confronted with problems that are independent of each other, but with dynamic situations that consist of complex systems of changing problems that interact with each other. I call such situations messes. . . . Managers do
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“Generous and authentic leadership will always defeat the selfish efforts of someone doing it just because she can.”
― Tribes: We Need You to Lead Us
― Tribes: We Need You to Lead Us
“A useful rule of thumb: Whenever you cannot describe the vision driving a change initiative in five minutes or less and get a reaction that signifies both understanding and interest, you are in for trouble.”
― Leading Change
― Leading Change
“In the complex world, the notion of “cause” itself is suspect; it is either nearly impossible to detect or not really defined—another reason to ignore newspapers, with their constant supply of causes for things.”
― Antifragile: Things That Gain From Disorder
― Antifragile: Things That Gain From Disorder
“People who struggle with kaizen do so not because the steps are hard but because they are easy. They can’t overcome the cultural training that says change must always be instantaneous, it must always require steely self-discipline, and it must never be pleasurable.”
― One Small Step Can Change Your Life: The Kaizen Way
― One Small Step Can Change Your Life: The Kaizen Way
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