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“The consequences of looking how you feel can be deadly”
― Rose Hackman, Emotional Labor: The Invisible Work Shaping Our Lives and How to Claim Our Power

“Other nights I lie in bed and think about everything and anything, and the only thing I can feel is nothing. I think about the war and I feel nothing. I think about life and death, mine and everyone else’s, and I feel nothing. I think about myself and I don’t care if I live or die. On these nights, mortars go off and I won’t get out of bed. I’ll lie in bed as the bombs go off. I tell myself it doesn’t matter if I live or die, nothing matters—I like it when I feel nothing.”
― Michael Anthony, Mass Casualties: A Young Medic's True Story of Death, Deception, and Dishonor in Iraq

“Women, endlessly told to smile but also tasked with making other people smile, are held accountable not only for the expression of their own feelings but also for the feelings of others.”
― Rose Hackman, Emotional Labor: The Invisible Work Shaping Our Lives and How to Claim Our Power

“While men are limited from childhood in the range of emotion they are expected to have the capacity of feeling, they are paradoxically given more space to be unfiltered in public. Women, treated like emotional thermostats whether they like it or not, not only must constantly manage their own feelings but they are also held responsible for the feelings of others. When women are told to "smile" by a stranger on the street, they are being reminded of this through harassment. When women going about their business are accused of having "resting bitch face," they are being reminded of their expected constant enthusiastic performance for the benefit of the world. A man not smiling while going about a task is never told he has "resting dick face." He's likely treated as busy and important, if his expression is noted at all.”
― Rose Hackman, Emotional Labor: The Invisible Work Shaping Our Lives and How to Claim Our Power