Nichlas

“What criticism offers you, then, is an invitation to have your perspective challenged—or at least to grow by truly considering it. You might stick with a choice you’ve been criticized for or end up somewhere completely different. The endgame isn’t the point as much as the process: you grow when you engage with another perspective and decide to decide again.”
― Will Guidara, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

“We all want to be liked, and when you give someone a note about what they could be doing differently and better, you run the risk of losing their goodwill. That’s why I say there is no better way to show someone you care than by being willing to offer them a correction; it’s the purest expression of putting someone else’s needs above your own, which is what hospitality is all about. Praise is affirmation, but criticism is investment.”
― Will Guidara, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

“Black and white” means you’re doing your job with competence and efficiency; “color” means you make people feel great about the job you’re doing for them. Getting the right plate to the right person at the right table is service. But genuinely engaging with the person you’re serving, so you can make an authentic connection—that’s hospitality.”
― Will Guidara, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

“Twenty-five centuries ago, Lao-tse, a Chinese sage, said some thing that readers of this book might use today: " The reason why rivers and seas receive the homage of a hundred mountain streams is that they keep below them. Thus they are able to reign over all the mountain streams. So the sage, wishing to be above men, putteth himself below them; wishing to be before them, he putteth himself behind them. Thus, though his place be above men, they do not feel his weight; though his place be before them, they do not count it an injury.”
― Dale Carnegie