Emily Newman > Emily's Quotes

“People don't care how much you know until they know how much you care”
― Theodore Roosevelt

“Truth builds trust.”
― Marilyn Suttle

“If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.”
― Jeff Bezos

“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.”
― Marilyn Suttle

“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.”
― Marilyn Suttle

“His face held a certain impassivity; you see it in all waiters and valets. They might want to jam a knife through your left eye socket, but you'd never know it from their expression. Working retail, I've acquired a similar look myself.”
― Ann Aguirre, Blue Diablo

“When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.”
― Marilyn Suttle

“Your customers are responsible for your company’s reason for existing.”
― Marilyn Suttle

“Even your most loyal customers always have a choice about where to take their business.”
― Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan

“For every dilemma, find at least three or four possible solutions. The creative process leads to better results.”
― Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan

“Customers are human and humans can view situations in unexpected ways.”
― Marilyn Suttle

“How you think about your customers influences how you respond to them.”
― Marilyn Suttle

“If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.”
― Marilyn Suttle

“Take good care of your customers and they will take care of your business.”
― Biju Paulose

“Make your customers comfortable and they will give you their lives.”
― Paul Orfalea, Copy This!: Lessons from a Hyperactive Dyslexic who Turned a Bright Idea Into One of America's Best Companies

“I’m in love with the customer service at Walmart. And by customer service I mean the customer is forced to self-checkout because there are two open lanes and 200 people trying to check out.”
― Jarod Kintz, Love quotes for the ages. Specifically ages 18-81.

“Being a mercenary, though... Hey, we just go wherever there's a mixture of money and trouble, and everyone in the galaxy is a potential customer.

Even the people you're paid to shoot at?

Well, yeah. There are customers we serve, and customers we service.
-Captain Kevyn Andreyasn & General Tagon”
― Howard Tayler, Resident Mad Scientist

“The easiest and most powerful way to increase customer loyalty is really very simple. Make your customers happy.”
― Kevin Stirtz, More Loyal Customers: 21 Real World Lessons To Keep Your Customers Coming Back

“Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.”
― Marilyn Suttle

“Capitalize on charm by continually captivating your customer.”
― Ryan Lilly

“That’s me, keeping things bitchy from open to close.” I turned around and gave him my customer service smile.”
― Katherine McIntyre, By the Sea

“Take good care of your customers and they will take care of your business”
― Biju Paulose

“After each customer interaction, notice if you gave them a “happy to see you” kind of experience.”
― Marilyn Suttle

“Insurance business is about promises and trust. It is about delivering to the customer in times of need and if this cannot be imbibed in a professional neither him nor the industry will succeed.”
― Tapan Singhel

“Never leave your customers wondering.”
― Kevin Stirtz, More Loyal Customers: 21 Real World Lessons To Keep Your Customers Coming Back

“I have always believed that the way you treat your employees is the way they will treat your customers, and that people flourish when they are praised.” Sir”
― Sir Richard Branson

“Another way to show interest is to pretend you're conducting a job interview or review. Ask follow up questions, praise accomplishments and recognize efforts. A word of caution: this technique does not work as well with wealthy or powerful people. They are used to receiving praise and accolades and are more guarded about opening up to this technique.”
― Gabriel Aluisy, Moving Targets: Creating Engaging Brands in an On-Demand World

“If you're a company, my advice is to remember that you can't have it both ways. You can’t treat your customers like family one moment and then treat them impersonally—or, even worse, as a nuisance or a competitor—a moment later when this becomes more convenient or profitable.”
― Dan Ariely, Predictably Irrational: The Hidden Forces That Shape Our Decisions

“Next time, can you ask him to bring cookies? I don't like to put up with that level of insane unless there's some kind of high-calorie compensation.”
― Lauren Beukes, The Shining Girls

“The code-of-ethics playlist:
o Treat your colleagues, family, and friends with respect, dignity, fairness, and courtesy.
o Pride yourself in the diversity of your experience and know that you have a lot to offer.
o Commit to creating and supporting a world that is free of discrimination, harassment, and retaliation.
o Have balance in your life and help others to do the same.
o Invest in yourself, achieve ongoing enhancement of your skills, and continually upgrade your abilities.
o Be approachable, listen carefully, and look people directly in the eyes when speaking.
o Be involved, know what is expected from you, and let others know what is expected from them.
o Recognize and acknowledge achievement.
o Celebrate, relive, and communicate your successes on an ongoing basis.”
― Lorii Myers, Targeting Success, Develop the Right Business Attitude to be Successful in the Workplace